Oracle Works with Vovici to Anticipate Customer Needs and Deepen Customer Relationships
World's Largest Business Software Company Standardizes Voice of Customer Efforts on Vovici
Dulles, VA – September 15, 2009 – Vovici, the leading provider of survey software and enterprise feedback management (EFM) solutions, today announced that Oracle (NASDAQ: ORCL), the world’s largest business software company, has deployed Vovici as the foundation for capturing, managing, and assessing its customer feedback.
According to Jeb Dasteel, Chief Customer Officer (CCO) of Oracle, "Key to business success, particularly in today’s economy, is listening to customers in a highly programmatic way and taking action to better serve them and deepen customer relationships."
Dasteel was named the 2009 Chief Customer Officer of the Year last month at the first Chief Customer Officer Summit. "At Oracle, executive leadership is relentlessly focused on listening to customers and prioritizing feedback to drive customer strategy at all levels," he said.
The program centralizes more than 100 customer surveys onto a single platform and data repository that provides enterprise-grade scale, security, branding, and multi-lingual requirements. Oracle relies on the Vovici platform to deliver actionable, flexible reporting of qualitative and quantitative customer feedback across Oracle products and lines of business.
Vovici provides Oracle with a powerful, expandable platform to manage over 200,000 survey responses annually, while increasing response rates at a low total cost of ownership.
"One of Oracle’s primary goals is to build a strong relationship with its customers," said Greg Stock, Chairman and CEO of Vovici. "We are thrilled that Vovici is helping Oracle listen to its customers, and we are honored to be partnered with one of the world’s most admired companies. Vovici offers the platform that makes customer loyalty efforts effective, and Oracle’s deployment validates that."
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About Oracle
Oracle (NASDAQ: ORCL) is the world's largest business software company. For more information about Oracle, please visit their Web site at http://www.oracle.com.
About Vovici
Vovici is the pioneer of Enterprise Feedback Management (EFM), providing comprehensive survey systems, panel management software and online community solutions. Our survey tools enable organizations to centralize feedback data collection, build and manage proprietary panels, leverage corporate social networking, and utilize robust survey analytics and reporting. Our solutions increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction. Visit www.vovici.com for more information.
