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Vovici Named Finalist for Fall 2009 SSPA STAR Award

Vovici Honored in Category of Service Excellence

Dulles, VA – November 16, 2009 — Vovici today announced it was named a finalist for a Fall 2009 STAR Award for Service Excellence in Emerging Business Support from the Technology Services Industry Association (TSIA), the services industry’s largest and most vibrant association.

“We are thrilled to be a finalist for this prestigious award,” said Nancy Porte, vice president of customer experience. “Recognition from TSIA validates our overall strength and leadership in customer experience management.”

The Service Excellence in Emerging Business Support category recognizes companies within emerging businesses (defined as companies with under $500M in total annual revenue) for which exemplary customer support is important for company growth and is typically provided with constrained resources. Applicants demonstrate how their technical support effectively maintains their customers’ satisfaction and loyalty, and helps drive new business, and effectively demonstrate the greatest increase in support quality within an underperforming operation. Since its inception in 1990, the prestigious STAR Awards recognize technology companies who display exceptional leadership, innovation, and commitment in service excellence.

Thee STAR Awards are recognized throughout the industry as one of the highest honors for service and support organizations,” said Stephen Smith, CFO and CIO of TSIA.

Vovici was named a finalist for the STAR Award for Service Excellence in Emerging Business Support at the Technology Services World (TSW) conference in Las Vegas. TSW is the preeminent source of learning and peer networking in the services industry and is hosted by TSIA, newly formed from the recently announced merger of AFSMI, SSPA, and TPSA, the three leading professional associations of the services and support industry.

Additional Resources

About Vovici

Vovici is the pioneer of Enterprise Feedback Management (EFM), providing comprehensive survey software, panel management systems and online community solutions. Our survey tools enable organizations to centralize feedback data collection, build and manage proprietary panels, leverage corporate social networking, and utilize robust survey analytics and reporting. Our solutions increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction. Visit www.vovici.com for more information.

About TSIA

The Technology Services Industry Association (TSIA) is the technology services industry’s largest and most vibrant association, encompassing more than 50,000 members from 300 companies in 80 countries. Our ranks include services executives, managers, and professionals from around the globe. www.tsia.com.