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Vovici to Host Webinar on Extreme Customer Loyalty, April 21

Five-Time Chief Customer Officer, Jeanne Bliss, to Co-Present

Dulles, VA – March 30, 2010 – On April 21 at 1 p.m. Eastern, Vovici, the leading provider of Voice of the Customer (VoC) and Enterprise Feedback Management (EFM) solutions, will host a webinar, Earn your Customers’ Rave: 5 Decisions that Drive Extreme Customer Loyalty in Good Times and Bad, presented by customer experience expert Jeanne Bliss and Vovici Vice President, Customer Experience, Nancy Porte.

Webinar participants will learn new insights about customer loyalty, including:

  • What makes the difference between customers liking and loving a business
  • Why many businesses are respected, but only an elite few have passionate, loyal, vocal fans
  • How the recommendation of a friend remains the most credible and trusted source of information about brands, products, and services

"Delivering exceptional customer service is the most meaningful way to earn a recommendation that can lead to new revenue," said Porte. "But while that is important insight, knowing how to put it into action is essential. This discussion will offer a helpful perspective on how to do that."

Attendees can register here: http://www.vovici.com/forms/webinars/signup-webinar-20100421.aspx

The webinar will reframe the conversation about word-of-mouth marketing from simply getting customers talking to getting customers recommending. Attendees will learn from Jeanne Bliss, five-time CCO and author of I Love You More Than My Dog and Chief Customer Officer. Bliss is a keynote speaker at Vovici’s upcoming user conference, Vision 2010.

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About Vovici

Vovici is the pioneer of Enterprise Feedback Management (EFM), providing comprehensive survey software, panel management systems and online community solutions. Our survey tools enable organizations to centralize feedback data collection, build and manage proprietary panels, leverage corporate social networking, and utilize robust survey analytics and reporting. Our solutions increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction. Visit www.vovici.com for more information.

For More Information

Contact: Alison Guzzio
Public Relations
Email: aguzzio@vovici.com
Tel: 610.925.2761

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