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Live Webinars		Speakers Bernie Malinoff President & Certified Marketing Research Professional element54 Jeffrey Henning Founder & VP, Strategy Vovici "Sexy Questions, Dangerous Results?" In two research studies comparing “traditional” online questionnaires to “rich media” (aka Web 2.0) online survey formats, there were consistent and dramatic variations in results. In this Vovici sponsored Webinar we will discuss these finding and explore some hotly debated questions about data consistency, and what respondents are actually doing with online surveys –spanning the most widely used ‘radio buttons’ to the more recently introduced ‘rich media’ type questions.
Wednesday, Sept. 8, 2010 10 a.m or 2 p.m. all times Eastern 60 minutes Register Now

Wednesday, Sept. 15, 2010 2 p.m. Eastern 60 minutes Register Now		Speakers Dave Capuano VP, Marketing Vovici Sean Bridge VP, Market Research Harte-Hanks Measure. Analyze. Refine. Succeed. People often think of qualitative approaches such as focus groups or in-depth interviews when they think of "testing" creative concepts, but this webinar will should how web-based research can be used to pick apart the elements that are working as well as identifying what is confusing and detracting from the ad. Learn fresh ideas regarding how web surveys can garnish valuable marketing insight and how to implement some of these learnings for your own organization's efforts.

Attend a Vovici Survey Webinar

8 out of the top 10 Specialty Retailers Trust Vovici. >>Learn more

Vovici sponsors and hosts research webinars on such topics as web survey software, customer surveys, customer satisfaction and customer statisfaction surveys. These survey webinars and webcasts cover a wide range of topics for marketers, analysts and executives, including survey research, enterprise feedback management, voice of the customer, voice of the employee and online feedback communities.

Archived Webinars

Voice of the Customer
Voice of the Employee
Customer Support
General Market Research
Panel Management
Unique

View a Recorded Webinar Approximately 60 minutes

Voice of the Customer	The Voice of the Customer in Surround Sound Series VOC Techniques Made Easy (Beginner) Secrets of Successful VOC Techniques (Advanced) 5 Voice of the Customer Secrets Every Company Must Learn Oracle Delivers Customer-driven Value through Innovation and Results Lessons from a Loyalty Leader: A Conversation with NFCU 6 Secrets to Acting on the Voice of the Customer How to Increase Customer Loyalty with VOC Initiatives How to Turn Customers Into Fans Improving Your Organization's Customer Experience IQ Measuring Customer Experience to Build Customer Loyalty The Customer Satisfaction Survey

Voice of the Employee	5 Reasons to Measure Employee Loyalty as the Recession Ends

Customer Support	5 Tips to Building Customer Loyalty for Support Reducing Support Costs with Service Councils

General Market Research	Blueprint for Building an Online Community 2009 Market Research Dynamics: Lessons from Across the Industry Top 10 Reasons to Build Online Communities in 2010 5 Secrets to Reducing Market Research Costs 7 Habits of Highly Successful Surveys It's Greek to Me: Best Practices for Multi-Lingual Surveys Social Media and Surveys: Mining Sentiment & Attitudes to Understand the New Breed of Customer Why Market Research In-Sourcing is Taking Off, and How to Harness It to Control Costs Intelligently Zen and the Art of Questionnaire Design

Panel Management	Lessons from the Professionals: Panel Management Secrets How Panel Management Helps NPR ‘Dial In’ on Unmet Needs Customers as Confidants Series Customer Panel Management Made Easy (Beginner) Successful Customer Panels (Advanced) 7 Steps to Building and Launching an Online Community

Unique	Marketing in a Web 2.0 World Time Saving Tips for Generating Great Reports Turbo Charge Your Feedback with CRM Data Web 2.0 Marketing Secrets that Build Customer Loyalty

Featured Webinars

5 Voice of the Customer Secrets Every Company Must Learn
Are you getting the true Voice of the Customer (VOC) or are you putting words in their mouth? Vovici, the leader in enterprise feedback management, and Clarabridge, the leader in text analytics and sentiment analysis, will show you the 5 VOC secrets that every company must learn to be successful.
>>> Listen Now to Clarabridge

Oracle Delivers Customer-driven Value through Innovation and Results
Find out how increasing customer loyalty through improved customer experiences can be driven by the insight gained from a comprehensive enterprise feedback management program.
>>> Listen Now to Oracle

Jeanne Bliss: Earn your Customers Rave
What makes the difference between having customers who like you and customers who love you? We’ll be learning from Jeanne Bliss, author of the acclaimed book, “I Love You More Than My Dog,” about the five decisions that drive extreme customer loyalty in good times and bad
>>> Listen Now to Jeanne Bliss

NPR Listens: How Panel Management
‘Dial In’ on Unmet Needs
Launched in May 2007, the NPR Listens panel represents over 15,000 public radio listeners in over 60 countries and all 50 U.S. states. Panelists provide feedback on current programs, inform the development of new programming, and help NPR better understand its role in the lives of listeners.
>> Listen Now to NPR Webinar

7 Habits of Highly Effective Surveys Best Practices
Are you getting the information you need to make decisions or do you wish you had better data? Are your customers engaged or are your survey response rates dropping? Knowing how to create an engaging survey is a must for increasing your response rates, keeping your customers interested and obtaining quality data.
Hosted by Jeffrey Henning and Brian Koma
>> Listen Now to the 7 Habits Webinar