Branded Online Communities with Vovici

Engage Your Audience with Branded Online Communities

Branded Online Communities provide an opportunity for organizations to evolve beyond traditional methods of customer engagement for feedback collection.

Vovici’s online community software is used by organizations to give voice to their stakeholders by creating branded online communities that engage members in ongoing two-way dialogue and enable creation of detailed member profiles; and to conduct segmented and targeted surveys on any topic. Vovici’s branded online community solutions uniquely combine the best aspects of qualitative feedback through forums and blogs and quantitative feedback through online surveys.

Vovici’s branded online communities are used for:

Engaging customers, employees, partners and others in two-way dialogue
Collaborating with stakeholders using suggestion boxes and wiki’s
Building deep profiles of branded online community members that can be used for future survey segmentation
Conducting targeted surveys among community members to better understand attitudes and reactions

Case Study: Customer Using Vovici’s Online Community Software

A leading networking company has deployed Vovici’s v4 product throughout the enterprise. Hundreds of survey authors and thousands of report viewers are now part of a Vovici online user community that was built using the Community Builder module. As members of the community, individuals have the opportunity to interact with other users to share tips and tactics and best practices, as well as to discuss common experiences. Through the Community Builder IFrame module, Vovici’s support portal is made available within the online community, easing access to vital information. Through the use of Vovici’s online community software, this leading networking firm has been able to rapidly roll the product out to its users and provide Vovici with directed feedback on product enhancements and updates.